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PATIENTS

At 1st Choice Healthcare, we embrace and practice patient-centered care and we strive to provide all of our patients with the best possible medical care. We encourage each patient to take an active role in their healthcare. We believe that in addition to helping patients when they are sick, we can and should help guide them in making healthy choices for preventive care.
We are a growing practice and currently accepting new patients. We understand our patients have busy lives, which is why we have extended hours of Saturday from 9:00 a.m. to 4:00 p.m. so you can fit us in to your schedule.

  • Appointments
  • Obtaining Medical Records
  • Patient Rights & Responsibilities
  • Prescription Refill
  • Payment Information
  • Chronic Pain & Pain Medication Fact Sheet
Appointments

To make an appointment, call our office during regular business hours. We make every effort to accommodate sick patients on the same day.  Please call in advance for non-urgent appointments so that we may schedule a date and time to fit your convenience.

Please make sure to bring a list of all medications and a copy of your insurance card to each visit. If there have been any changes to your personal information or if it has been a year or more since you have been seen, you may be asked to fill out a new registration form.

New Patients

New patients should arrive at least 30 minutes early to complete registration paperwork.

Cancellations

We call to auto-confirm your appointment two business days prior to your planned visit. In the event that you must reschedule an appointment, please notify our office at least 24 hours in advance to avoid a cancellation fee.

After Hours & Emergencies

If you have an urgent matter after hours and need to speak to the physician on call, please dial the clinic number and follow the prompts to speak to a nurse.

If you experience a life-threatening emergency, PLEASE DIAL 9-1-1 IMMEDIATELY.

Obtaining Medical Records

A medical release form must be signed in order to obtain a copy of your medical records or to have them sent to another health care provider. If you are requesting that your records be sent to another provider we ask that you supply us with their name, address, and phone number.

Patient Rights & Responsibilities

Quality healthcare since 1994.

Purpose:

The Clinics abide by 1st Choice Healthcare policy on Patients’ Rights and Responsibilities and Patient complaints.

Policy:

1st Choice Healthcare does not discriminate on the basis of sex, race, age, political affiliations, national origin, or religious preference in any consideration of patients.

Statement:

  • The patient has the right to obtain complete and current information
  • The patient has the right to examine and receive an explanation of his bill
  • The patient has the right to receive the information necessary to give informed consent prior to the start of any procedure or treatment.
  • The patient has the right to every consideration of privacy concerning medical records.
  • The patient has the right to expect a reasonable response from the clinic to the request for services.
  • Patients and family must follow the organization’s rules and regulations governing patient care and conduct.
  • The Patient has the right to considerate, respectful care, and pain assessment.

Equal Opportunity Employer and Provider.

Prescription Refill

Prescription refills are best handled at your regularly scheduled office visit. During this time, we are able to review the proper dosages, as well as address any questions or concerns you may have. If it becomes necessary to refill your medications between appointments, please allow at least 24 hours for prescriptions to be phoned to pharmacies and at least 48 hours to process requests for written prescriptions.

Chronic or long-term medication refills require an office visit before they may be refilled.

Payment Information

We accept: Medicare, Medicaid, Private Insurance Plans, Cash or Check, Credit Cards, and Sliding fee/discount payments.

We ask that patients pay for services at the time services are rendered. Proof of income is required for discounted fees. This service is available to individuals and families who wish to apply and who qualify. Patients receiving the discount pay minimal fees.

Chronic Pain & Pain Medication Fact Sheet

Chronic pain – pain lasting more than six (6) months – is a growing problem in our country. As our population ages, more and more patients are experiencing chronic pain. Chronic pain is difficult to treat because treatment often consists of highly addictive medications. These medications – such as hydrocodone, oxycodone, or morphine – are so addictive that they are frequently sold, traded, or stolen instead of being used for their original purpose.

Arkansas is facing increasing problems with medication misuse, addiction and overdose. Because of these problems, regulatory agencies are increasing their surveillance of physicians and other licensed providers who prescribe these medications. In the state of Arkansas, a physician or provider who over-prescribes these medications or inappropriately prescribes these medications can lose his or her license, thereby ending that physicians or provider’s career.

To ensure the safety of 1st Choice Healthcare patients, and to ensure that our organization is in compliance with state recommendations and rules, we have established additional guidelines. 1st Choice Healthcare currently has a “Medication Agreement & Refill Policy” that all patients are required to sign. This agreement addresses many issues regarding narcotic medications, including the additional guidelines. If you have misplaced your agreement, or would like another copy, please notify the front office staff.

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